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We advocate for clients, every step of the way

Superior claims service is one of the key differentiators that sets us apart. Our dedicated claims team advocates for clients at every juncture — including assisting with claims reporting and management, communicating with carriers, ensuring appropriate policy coverage is provided and facilitating a fair and comprehensive review of every claim.

Our claims services

Specialized in-house claims management available 24/7

Coordination and communication with insurance carriers

Customized claims management and loss control programs

Historical claims analysis

Advocacy for favorable client outcomes

Quarterly claim review meetings and loss history reports

Assistance with claims reporting

Dispute resolution

Meet our in-house claims expert

Cindy McLaughlin leads NSM Insurance Brokers’ claims team, drawing on nearly 30 years of experience handling complex and catastrophic commercial property and casualty claims. She creates, implements and oversees our claim management programs, ensuring every claim is handled efficiently and with care.

Emergency claims situation?

Cindy is available to help at any time and can be reached on her cell phone at 610.772.5961.


Cindy McLaughlin

Director of Claims
Email Cindy

We are here to help

Call us at 800.970.9778 if you need a quote today — or request more information below.